yesterday, Ms. Li consumers complained to the newspaper, in Ctrip’s iron friends online booking, payment to the other ticket purchasing without success, but also a 3~5 working days, not only affect the travel, also occupied the fare. Insiders pointed out that in purchasing tickets can not be normal profit under the background of purchasing prepaid or by the website for other purposes, as funds pool money "website".
train ticket tight let once ticket purchasing website quietly disappeared, consumers have complained to the newspaper, in Ctrip’s iron friends online booking, payment to the other ticket purchasing without success, but also a 3~5 working days, not only affect the travel, also occupied the capital of consumers.
reporter was informed that, due to the high price of single train tickets, only the amount of advance payment is considerable, once the site hit the time difference, these funds or become the site’s stock funds. Insiders pointed out that in purchasing tickets can not be normal profit under the background of purchasing prepaid or by the website for other purposes, as funds pool money "website".
users: unsuccessful booking a few days back to
Guangzhou citizens Ms. Li yesterday told this newspaper material, said his January 24th by iron friends network order February 14th train ticket back to Guangzhou in the early morning of 25 2:46 received iron friends network to send text messages, said Ms. Li has received payment of the fare, and that will be the first time to enter the pre-sale period in the train ticket purchasing. 25 on the morning of 11 am, iron friends sent to the network for the next second days, said Ms. Li’s order is not a ticket, a full refund will be returned to the original payment account in 3~5 working days in. In this regard, Ms. Li said, I want to book 11 tickets to the 11 sale, 07 received no tickets, do not know whether the iron friends network to provide consumers purchasing, at the same time, to refund a few days, Ms. Li questioned the site occupied the fare. For each purchase of iron friends network requires that the user can only select a number, Ms. Li think the site should provide more services to the user to choose.
in addition, there are users also reflect that the system shows a ticket, but after the payment is successful, the system received a message that the ticket failed refund processing, about 10~30 days to return.
iron friends network Ctrip’s ticketing website, this newspaper yesterday called Ctrip company, a person in the public relations department said, purchasing after the failure of iron friends network in confirmation of customer information as soon as possible after the refund. Reporters on the network to see the flow of iron friends website refund, if there is no ticket, will be paid in full within 1 working days to pay the user to choose the payment platform, payment platform refund to the user’s payment account. The use of online banking, credit card payment, in 3~5 days back to the original payment account payment; Alipay balance will be 1~2 days back to the original payment account.
question 1: refund time is difficult to guarantee?
survey: depending on the merchant bank and cooperative bank